Refund Policy

Planazo is operated by Emily Mason ("Planazo", "we", "us"). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles all billing, customer service enquiries and returns.

Planazo is currently free, so there is nothing to buy right now. If you bought one of our earlier paid options, you can request a full refund within 30 days of the order date. This applies to both:

• Planazo Pro — the £1.99/month subscription.
• Trip Pass — the £4.99 one-off unlock for a single trip.

You don't need to give a reason. Refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.

• Go to paddle.net and enter the email address you used at checkout — Paddle will find your order.
• Or email us at hello@planazo.co.uk and we'll raise the refund with Paddle for you.
• Please include your order or transaction reference from the receipt email if you have it.

You can cancel Planazo Pro at any time from Manage billing on your profile, or via paddle.net. Cancelling stops future renewals; your Pro features stay active until the end of the period you've already paid for. Cancelling on its own doesn't trigger a refund — request one as above if you're within the 30-day window.

Requests made after 30 days are considered case by case — get in touch and we'll do our best, particularly where something didn't work as described. Statutory rights under UK and EU consumer law always apply in addition to this policy. See also Paddle's refund policy.